Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right. This means you have 7 days after receiving your item to request a return.

No Change of Mind Policy
Once an order has been placed, it is considered final. We do not offer refunds, credits, or product swaps if you decide you no longer want the item or change your mind after purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to you. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@redishade.au.